Orders
You must be at least 18 to make a purchase from Hejco/HejMar AB.
Once you have completed your purchase, you will receive a preliminary order confirmation to the e-mail address that you provided at the checkout. Check that the order confirmation is for the correct products and that the information you have provided is correct. If something is wrong on the order confirmation, please contact us by sending an e-mail to support@hejco.com
We reserve the right for typos or incorrect prices or information on our website.
Payment terms
We accept Payment by credit card via SVEA. We accept VISA and Mastercard. The amount is reserved on your card when you make the purchase in our webshop and will be withdrawn once the delivery leaves our warehouse.
Delivery
The delivery fee for deliveries within the EU is EUR 9.95 including VAT.
Returns
If you are not happy with your product, you can send it back to us. The items should be in their original packaging, unused, and properly packed.
You must notify us of this within 14 days from the day you received the goods. You then have 30 days from the date you received the product in order to return it. In accordance with the Swedish Distance Selling Regulations (2005:59) you can cancel your order at any time within 14 days from the day you receive the goods. This means that as a customer, you have a 14-day cooling-off period from the day you received the parcel in which to notify us that you want to cancel your purchase.
The right of return does not apply to any custom-made products such as tailored garments or products that are specially printed or embroidered.
Please follow the link below to register your return:
Register your return
For other return questions related, please contact us at: returns@hejco.com
Please note that returns can only be made on unused products in their original packaging.
If you want to, you may also finance your own return with the desired carrier to the following address:
HejMar AB / Return department
Katrinehillsgatan 9
504 52 Borås
Sweden
Checklist:
1. All goods sent back must be packed in the original bag or carton and be in saleable condition.
2. Please note that the right of return does not apply to custom-made, embroidered and/or printed garments.
3. A return slip must always accompany the return for us to process it. Fill in the reason for the return on the return slip or the delivery note and place it in the package.
4. Cost of return shipping (from SEK 49 ex VAT) will be adjusted afterwards.
5. When we have received the return and approved it, we will pay you back the money and deduct the return shipping of SEK 49 excl. VAT. If it is a reclamation / quality issue, we are responsible for all shipping costs.
Warranty claims
You have the right to make a warranty claim. A statutory warranty applies to any item(s) that you purchase from us. A statutory warranty means that a product must fulfil what you as a consumer can reasonably expect of it.
Your right to make a warranty claim applies to defective products pursuant to the applicable consumer protection legislation. If you wish to exercise your right to make a warranty claim for a product that you have ordered from hejco.com, please contact Hejco’s returns department as soon as you discover the defect.
Quality
Our range of products is developed on an ongoing basis, which means that the product you receive may not look exactly like the one in the image. It will, however, always be of the same standard or better. If you would like to return an item as a result of this, please contact our returns department. Please note that images and colours of a physical product may look different online or in printed materials.
Delivery
Your order is normally delivered within a week. Your order confirmation states the date the product will leave our warehouse. you will also receive an e-mail with a tracking number so that you can follow your delivery.
Deliveries are made via DHL Express.
Personal data / privacy policy
Your privacy is important to us. HejMar AB is responsible for your personal data and for the processing of the data that you provide us with when you make a purchase from Hejco. You can find more information on our Privacy Policy page. If you have any further questions, please contact our customer service team who will be happy to help answer any questions you may have.
Our responsibility
We endeavour to always deliver the highest quality with the lowest possible impact on the environment. Our environmental policy and sustainability objectives guide both our production and the way we do business. We are certified in accordance with ISO 9001 och 14001 and most of our garments comply with Öko-Tex Standard 100. We are also a member of FTI, which means that we pay a fee as compensation for the packaging material used.