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Returns and warranty claims

Returns

If you are not happy with your product, you can send it back to us. The items should be in their original packaging, unused, and properly packed.

You must notify us of this within 14 days of receiving your order. You then have 30 days from the date you received the product in order to return it. In accordance with the Swedish Distance Selling Regulations (2005:59) you can cancel your order at any time within 14 days from the day you receive the goods. This means that as a customer, you have a 14-day cooling-off period from the day you receive the parcel in which to notify us that you want to cancel your purchase.

The right of return does not apply to any custom-made products such as tailored garments or products that are specially printed or embroidered.

Please note that you the customer are responsible for the return shipment up to the point that the package is received and processed by our returns department. Please make sure that you package the item(s) properly, and retain your proof of postage until you receive a return confirmation e-mail from us. It may take several weeks for us to receive and process a return.

You the customer are responsible for the cost of the return.

 

How do I make a return?

Private customers

  • Go to the e-mail that DHL sent you notifying you about your delivery. there you will find a link to a return portal.

  • Register your return in the portal and go to your nearest drop-off point to drop off the package.

  • The cost of the return will be deducted from your refund.

 

Business customers

Contact the returns department by calling +46 (0)33-20 23 00 or sending an e-mail to retur.se@fristads.com and we will provide the shipping documentation.

  1. Print the document and fix it to the outside of your parcel so that it is clearly visible. The shipping document is pre-paid, and the cost will be deducted from your credit note.

  2. All returned items must be in their original packaging.

  3. Your return must be accompanied by a completed returns document for us to process it.

  4. Download the document HERE, stating the reason for the return in the document. Place it inside the parcel, at the top.

  5. The cost of the return (EUR XX) will be deducted from your credit note.

  6. Once the return has been processed and approved, we will issue a refund less the cost of the return.

Please note that we are unable to provide exchanges. If you would like to order something else or exchange the size or colour, you must first return the unwanted item and then place a new order.

 

Warranty claims

You have the right to make a warranty claim. A statutory

warranty applies to any item(s) that you purchase from us. A statutory warranty means that a product must fulfil what you as a consumer can reasonably expect of it.

Your right to make a warranty claim applies to defective products pursuant to the applicable consumer protection legislation. If you wish to exercise your right to make a warranty claim for a product that you have ordered from hejco.com, please contact Hejco’s returns department as soon as you discover the defect.

 

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